Guarantee / Warranty & Authenticity
Guarantee / Warranty & Authenticity
Authenticity
Every product on our website is sourced from the official South African distributors. We do not deal in parallel or grey imports and every item is 100% genuine.
Guarantee
Cajees Time Zone, as an official retailer for every brand we stock, will uphold the guarantee provided with every brand. For any repairs or warranty related enquiries, please email us with your order number to online@cajeestimezone.co.za
Guarantee information by brand:
Nomination
Nomination jewellery is made from certified hypo allergenic stainless steel, 18k gold, sterling silver, yellow and rose gold plating, enamel, precious and semi-precious stones, cubic zirconia, diamond, leather, copper, rubber and cotton.
Nomination jewellery is guaranteed for two years from the date of purchase for manufacturing defects only. The processed like rhodium plating and gold plating are excluded from the guarantee, as is the accidental breakage of stones.
Luminox
All the Luminox watches come with a 1 year warranty from purchase date.
Cajees Time Zone, will, within a reasonable period, repair or replace any defective products with a product of the same value at the time you make your claim. The warranty come not cover damage to products by accidents, misuse, abuse or wear and tear.
When making warranty claims, please provide the order number and the proof of purchase.
Seiko
We warrant that if your Seiko watch described on the enclosed Certificate of Limited Warranty proves, on presentation by you, within two years from the date of original retail purchase, to be defective in material or workmanship and provided the watch was purchased from Cajees Time Zone, Seiko will, at their option, regulate, adjust or repair or replace parts or movement, without charge to you, which are subject to limits and exclusions.
This warranty does not apply to damage while in the possession of the customer not resulting, in our sole opinion, from a defect in material or workmanship. It also does not cover the watch band made of a material other than metal, crystal, glass, battery or any watch accessories, including but not limited to, any pouch or belt attached to the watch.
When making warranty claims, please provide the order number and the proof of purchase.
Citizen
All the Citizen watches come with a 5 year warranty from purchase date.
Cajees Time Zone, will, within a reasonable period, repair or replace any defective products with a product of the same value at the time you make your claim. The warranty come not cover damage to products by accidents, misuse, abuse or wear and tear.
When making warranty claims, please provide the order number and the proof of purchase.
Superdry
All the Superdry watches come with a 2 year warranty from purchase date.
Cajees Time Zone, will, within a reasonable period, repair or replace any defective products with a product of the same value at the time you make your claim. The warranty come not cover damage to products by accidents, misuse, abuse or wear and tear.
When making warranty claims, please provide the order number and the proof of purchase.
Daniel Klein
All Daniel Klein watches come with a 1 year warranty from purchase date.
Cajees Time Zone, will, within a reasonable period, repair or replace any defective products with a product of the same value at the time you make your claim. The warranty come not cover damage to products by accidents, misuse, abuse or wear and tear.
When making warranty claims, please provide the order number and the proof of purchase.
Timberland
Timberland watches come with a 1 year warranty from purchase date.
Cajees Time Zone, will, within a reasonable period, repair or replace any defective products with a product of the same value at the time you make your claim. The warranty come not cover damage to products by accidents, misuse, abuse or wear and tear.
When making warranty claims, please provide the order number and the proof of purchase.
Obaku
Obaku watches come with a 2 year warranty from purchase date.
Obaku Strand collection watches come with a 1 year warranty.
Cajees Time Zone, will, within a reasonable period, repair or replace any defective products with a product of the same value at the time you make your claim. The warranty does not cover damage to products by accidents, misuse, abuse or wear and tear.
When making warranty claims, please provide the order number and the proof of purchase.
Lorus
Lorus watches come with a 2 year warranty from purchase date.
Cajees Time Zone, will, within a reasonable period, repair or replace any defective products with a product of the same value at the time you make your claim. The warranty come not cover damage to products by accidents, misuse, abuse or wear and tear.
When making warranty claims, please provide the order number and the proof of purchase.
Ice-Watch
2 Year LOCAL warranty against defects in material & workmanship.
The warranty covers all parts except the battery and the strap.
The warranty is void if the defect is discovered to be caused by abuse or tampering with the watch.
Tissot
Your TISSOT® watch is warranted by TISSOT S.A. for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. The international TISSOT® warranty covers material and manufacturing defects existing at the time of delivery of the purchased TISSOT® watch (“defects”).
This manufacturer’s warranty does not cover:
– the life of the battery;
– normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non metallic straps and chains, such as leather, textile, rubber; peeling of the plating);
– any damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by TISSOT S.A.;
– indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the TISSOT® watch;
– the TISSOT® watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond TISSOT S.A.’s control.